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Electric Radiators Online

0113 239 9917

Cancellation Policy

Right To Cancel

You have the right to cancel this contract within 14 days without giving any reason

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods

To exercise the right to cancel, you must inform us ( Electric Radiators Online, Units 1 & 2 Clayton Park, Clayton Wood Rise. Leeds LS16 6RF Tel: 0113 2399917 e.mail: ) of your decision to cancel this contract by a clear statement ( a letter sent by post, email or fax ). You may use the attached model cancellation form text but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of Cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery ( except from the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us ) We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you any goods supplied.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

We will collect the goods

You will have to bear the direct cost of returning the goods

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Sample text to send to us if you would like to cancel your contract

To: Electric Radiators Online, Units 1 & 2 Clayton Park, Clayton Wood Rise, Leeds. LS16 6RF. Tel: 0113 2399917 email:

I/We* hereby give notice that I/We* cancel my/our* contract of sale of the following goods:

Order Number:

Ordered on ( date )** / Received on ( Date )**

Name of consumer(s):

Address of Consumers:


* Delete as appropriate ** Complete with accurate date information